Privacy Policy

We collect information that you provide directly to us, including:

• Contact details — your name, email address and phone number when you book an appointment, submit a form or reach out to us.
• Booking details — the service and stylist you select, appointment dates and times, and any notes or preferences you share.
• Payment information — when you pay a deposit or for services, your card or Cash App payment details are collected and processed directly by our payment processor, Stripe. We do not store your full card numbers on our servers.
• Wig & consultation inquiries — information you provide through our medical wig and consultation forms.
• Usage information — basic technical data such as your browser type and pages visited, collected automatically to help our site function and improve.

We use the information we collect to:

• Schedule, confirm and manage your appointments;
• Process deposits and payments for services;
• Respond to your questions, inquiries and consultation requests;
• Send you appointment confirmations, reminders and important service updates;
• Operate, maintain and improve our website and services; and
• Comply with our legal and tax obligations.

Payments are processed securely through Stripe, which accepts credit/debit cards and Cash App Pay. When you make a payment, your payment details are transmitted directly to Stripe and handled under Stripe’s own privacy and security standards. We receive only limited information such as the payment amount, status and a confirmation reference — never your full card details.

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate our business — such as our payment processor (Stripe) and our booking and communication tools — and only to the extent needed to provide our services. We may also disclose information if required by law or to protect our rights, safety or property.

Our website may use cookies and similar technologies to keep the site working properly, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features of the site may not function as intended without them.

We take reasonable measures to protect your personal information from loss, misuse and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep your personal information only for as long as necessary to provide our services, maintain appointment and payment records, and meet our legal, accounting and tax obligations.

You may request to review, update or delete the personal information we hold about you, or ask us to stop sending you non-essential messages, by contacting us using the details below. We will respond to your request in accordance with applicable law.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. For services provided to minors, we work directly with a parent or guardian who makes the booking.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.